SHELBYVILLE, Tenn. (April 28, 2025) – Vanderbilt University Medical Center (VUMC) has recognized six of its healthcare providers and five of its facilities in and around Shelbyville, Tennessee for receiving the Press Ganey Excellence in Patient Experience Award.
This prestigious award is given to those who ranked in the top 10% of a national survey examining patient satisfaction and quality scores. Surveys are administered across various service areas including medical practices, clinics, ambulatory surgery, inpatient and outpatient services and more.
“Delivering truly exceptional care for this community means treating patients like they’re family and with the best care we can provide,” said Brian Carlson, vice president of Patient Experience for VUMC. “With a commitment to excellence, our clinicians and staff strive to ensure patients feel valued and supported.”
The Patient Experience Award-Winning Healthcare Providers:
- Lori Liggin, APRN, who practices at Vanderbilt Integrated Primary Care Unionville
- Amber Archer, APRN, who practices at Vanderbilt Integrated Primary Care Shelbyville
- Grahm Smith, PA, who practices at Vanderbilt Integrated Primary Care Shelbyville
- Karyn Jones, APRN, who practices at Vanderbilt Integrated Primary Care Madison Street
- Sarah Allen, PA, who practices at Vanderbilt Integrated Primary Care Madison Street
- Sarah Bridge, APRN, who practices at Vanderbilt Integrated Primary Care Wartrace
The Patient Experience Award-Winning Clinics:
- Vanderbilt Integrated Primary Care Unionville
- Vanderbilt Integrated Primary Care Main Street
- Vanderbilt Integrated Primary Care Madison Street
- Vanderbilt Integrated Primary Care Wartrace Clinic
- Vanderbilt Integrated Surgical Services
“Our clinics are often our patients’ first point of contact with Vanderbilt Health, and we know how crucial that first impression is,” said Gina Dudley, regional director of clinics at Vanderbilt Integrated Providers. “This achievement speaks to the consistency, empathy and professionalism our teams bring to every visit.”
Press Ganey has once again recognized outstanding healthcare facilities with the Quality Performance Award for their exceptional care and performance. The following clinics were recognized for placing in the top 10% nationally for quality care outcomes.
The Quality Performance Award-Winning Clinics Include:
- Vanderbilt Integrated Primary Care Main Street
- Vanderbilt Integrated Primary Care Madison Street
“Vanderbilt is deeply committed to improving healthcare delivery,” said Travis Capers, president of Vanderbilt Regional Community Hospitals. “We do this by investing in our people and technology to ensure our facilities and providers are bringing quality, cutting-edge care closer to home.”
About Vanderbilt University Medical Center
Vanderbilt University Medical Center (VUMC) is the largest comprehensive research, teaching and patient care health system in the Mid-South region. Based in Nashville, Tennessee, VUMC sees over 3.3 million patient visits per year in over 180 ambulatory locations, performs 81,000 surgical operations, discharges 80,000 inpatients and has 213,000 emergency department visits from its main-campus adult, children’s, psychiatric and rehabilitation hospitals and three regional community hospitals. The Medical Center is the largest non-governmental employer of Middle Tennesseans, with more than 43,000 staff, including more than 3,000 physicians, advanced practice nurses and scientists appointed to the Vanderbilt University faculty. For more information and the latest news follow VUMC on Facebook, LinkedIn, Twitter and at VUMC News.
